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Post Sales Engineer

About Nokia

At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.

 

About Network Infrastructure

The mission of the Network Infrastructure (NI) Business Group is to be the most trusted partner for the world’s most critical network infrastructure. NI will respond to the ever-increasing demand for networks with higher capacity, greater reliability, faster speeds, and lower costs. Within NI, the Finance organization provides financial and strategic leadership to the Business Group and acts as a key business partner to the BG president and the BG leadership team.

 

Job Description

Nokia / Deepfield Networks is seeking a security focused Post Sales Engineer to be responsible for implementation, configuration and other technical-delivery aspects of our software solutions with customers. This position will be located in Singapore, liaising with local team members and also main BU in MI, USA.

 

The Post Sales Engineer will be a subject matter expert who understands our products and features at a very detailed level – understanding how the solutions solve customer pain-points and key feature configurations, obtaining knowledge-transfer from engineering, to be the expert resource on all existing and new product features.

 

Job Responsibilities & Competencies

  • DDoS basics, with experience troubleshooting traffic patterns
  • Evolve with customers around solution needs and feature requests to provide feedback to Product Management for future product direction and roadmap.
  • Be able to effectively engage with customers and advocate their experience
  • Collaborate with Deepfield’s Lvl 4 operations and engineering (MI, USA) to provide timely answers to product questions and problem fixes.
  • Attend customer QBR calls
  • Document customer requirements
  • Help resolve technical and on-going use case challenges
  • Assess changing customer requirements and solution evolution to optimize both customer and company success.
  • Assist customers in fully utilizing Deepfield’s products and features.

 

Qualifications

  • User-level experience with Linux operating systems
  • Knowledge and/or experience with various Virtual environments, including VMware ESX, Amazon EC2, or other cloud virtual environments
  • Advanced knowledge of service provider networks, including the BGP routing protocol
  • Strong written communication skills for documenting features in a knowledge base and editing training materials
  • Strong verbal and presentation skills
  • Ability to work independently and meet deadlines once the project goals are discovered and defined
  • Additional Assets
    • Software engineering background
    • Experience with markup languages
    • Network telemetry experience
    • ISP topologies
    • CCNP SP

 

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

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