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Post-Sales Engineer

Who We Are

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.  Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Deepfield is a Nokia owned company that builds the analytic and security solutions that monitor and defend over 90% of internet backbone networks. We produce cutting-edge research at the intersection of data science, visualization, and network analytics, and we create, deploy, and maintain the largest global network analytics platform. Come join us and help advance state-of-the-art network intelligence.

What We Do

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.  Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Deepfield is a Nokia-owned company that builds the analytic and security solutions that monitor and defend over 90% of internet backbone networks. We produce cutting-edge research at the intersection of data science, visualization, and network analytics, and we create, deploy, and maintain the largest global network analytics platform. Come join us and help advance state-of-the-art network intelligence.

The Deepfield team is seeking a Post-Sales Engineer to be responsible for implementation, configuration, and other technical-delivery aspects of our software solutions with customers.  You will be a subject-matter-expert who understands our products and features at a very detailed level: understanding how the solutions solve customer pain-points and key feature configurations, obtaining knowledge-transfer from engineering, and serving as expert resource on all existing and new product features.

Job Duties

  • Evolve with customers around solution needs and feature requests to provide feedback to Product Management for future product direction and roadmap
  • Effectively engage with customers and advocate their experience
  • Collaborate with Deepfield's L-4 operations and engineering teams to provide timely answers to product questions and problem fixes
  • Attend customer QBR calls
  • Document customer requirements
  • Help resolve technical and on-going use case challenges
  • Assess changing customer requirements and solution evolution to optimize both customer and company success
  • Assist customers in fully utilizing Deepfield's products and features

Qualifications
Skill set requirements

  • User-level experience with Linux operating systems
  • Knowledge and/or experience with various virtual environments, including VMware ESX, Amazon EC2, or other cloud virtual environments
  • Advanced knowledge of service provider networks, including the BGP routing protocol
  • Strong written communication skills for documenting features in a knowledge base and editing training materials
  • Strong verbal and presentation skills
  • Ability to work independently and meet deadlines once the project goals are discovered and defined

Additional Assets

  • Software engineering background
  • Experience with markup language
  • Network telemetry experience
  • ISP topologies
  • CCNP SP

Perks

  • The excitement of having immediate impact across a global customer base and some of the most important internet companies
  • A group of people that actually enjoys hanging out together! We have frequent company events such as demos, tech talks, outings...oh, and did we mention food?
  • The opportunity to apply state-of-the-art technologies to solve interesting and challenging problems
  • Innovative teammates with diverse interests and hobbies
  • A relaxed, flexible, and fun environment located in the heart of downtown Ann Arbor stocked with plenty of snacks and sunlight
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